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Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alex@arbmobility.co.uk. Please note that returns will need to be sent to the following address: ARB Mobility, Cheats RD, Ruishton, Taunton, TA1 1TB

You can always contact us for any return question at alex@arbmobility.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alex@arbmobility.co.uk.

    
 
 
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   B 
 
 
 
 Trustindex verifies that the original source of the review is Google. Who needs to buy online? I can't praise this fantastic local business highly enough for the exceptional customer service they provide. Alex and Hailey are both very helpful, friendly and honest. The setting up of the insurance and added extras are most appreciated. Many thanks, I will highly recommend you to others.
  
 
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   Ness and Barry Hill 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent Customer Service from Alex, Hayley and Mike at ARB Mobility. They couldn't have done more to help me.  My broken elderly Rollator was soon sorted and back in use again. It's such a 'find' to have someone who can mend things. They are knowledgeable and in tune with all manner of mobility issues and have a well stocked showroom catering for a broad range of needs. The scooter we chose and ordered was available for us to collect within 48 hours, all set up and ready to go. We can't thank them enough for all their help and can thoroughly recommend ARB Mobility of Ruishton to anyone who needs any of theirmobil
  
 
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   Michael Shipway 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bought a scooter for my mum and Alex from ARB Mobility was fantastic, thanks so much for your help she loves it.
  
 
      Posted on Google  
   
   Raymond McIntosh 
 
 
 
 Trustindex verifies that the original source of the review is Google. ARB are a family company who care for their customers. Since having bought my mobility scooter they have been first class at helping with advice and dealing with any problems I have. I would recommend them as 1st class and very prompt.
  
 
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   Zahari Brimacombe 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely brilliant!! Alex was fantastic! I was looking at getting a top of the range power wheelchair with an NHS voucher and top up. Alex arranged a home visit with the company, they were both friendly but professional and personable, as a disabled female, it can be quite daunting to have two men come to your home but I can hand on heart say what lovely chaps! Together they talked me through the benefit of this wheelchair but also any cons. I was in the process of arranging the money when Alex contacted me to say an ex demo one was available. It was a few £k cheaper but it was almost brand spanking new and would be modified FOC to my specs. Alex and the supplier came to adjust it to me on delivery and made sure I was happy with controls, how it worked and that everything was comfortable before they left. Alex, you’re an absolute legend!
  
 
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   David Hawkins 
 
 
 
 Trustindex verifies that the original source of the review is Google. It was clear from the outset that ARB Mobility had an impressive, wide range of mobility scooters on offer, and in a very short time identified a scooter that suited my needs. The proprietors were kind, courteous and above all, friendly. Sterling all round service! I would most certainly recommend this company. Thank you.
  
 
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   Rebecca James 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very friendly & helpful staff. Really pleased with new power chair
  
 
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   Michael 
 
 
 
 Trustindex verifies that the original source of the review is Google. Alex and the team are very local to us and he is a great guy to help out when needed. My wife and I are relatively new to this scooter business but in a short time we have found that there seems to be quite a few unreliable suppliers online with very poor customer service. That is the opposite of what we have experienced with Alex and we don't mind paying a bit extra compared to online when we get such kind, reliable service.
  
 
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   Gavin 
 
 
 
 Trustindex verifies that the original source of the review is Google. ARB Mobility provided and fitted a stairlift for my Father. They were fast, efficient, polite and left the house clean and tidy. Thanks, Alex it has made a real difference to Dad.
  
 
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   Mick. Chinnock 
 
 
 
 Trustindex verifies that the original source of the review is Google. We needed a mobility scooter and wheelchair but we didn’t know which ones would be most suitable. Alex was very helpful in helping us decide on the best options and we are pleased that we have bought from him. Wonderful service and no hard sell - he was just trying to do the best for us. Thanks Alex.

Refund Policy

Refund policy

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