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Shipping Policy for ARB Mobility Ltd

At ARB Mobility Ltd, we are committed to providing you with high-quality products and a smooth shopping experience. Below is our shipping policy, which outlines how we process, ship, and deliver orders.

1. Order Processing Time:

  • All orders placed on our website are processed within 1-2 business days (Monday through Friday, excluding public holidays).
  • Orders placed after 3:00 PM (local time) or on weekends will be processed the next business day.
  • Custom or special orders may require additional processing time, which will be communicated to you at the time of purchase.

2. Shipping Methods:

We offer several shipping methods to accommodate your needs:

  • Standard Shipping: Delivery within 5-7 business days, depending on your location.
  • Free local delivery: Available for addresses in Taunton (TA postcodes.)

3. Shipping Costs:

  • Free Shipping: Items under £500.
  • Flat Rate Shipping: For orders over £500, we charge a flat rate of £50 for standard shipping within the mainland.

4. Delivery Locations:

We currently ship to the following locations:

  • United Kingdom: All regions (including England, Scotland, Wales, and Northern Ireland).
  • International Shipping: Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.

5. Order Tracking:

Once your order is shipped, you will receive an email with a tracking number and a link to track your order. Please allow 24-48 hours for the tracking information to update.

6. Shipping Delays:

  • While we make every effort to ensure timely delivery, ARB Mobility Ltd is not responsible for delays caused by external factors such as severe weather, carrier issues, or customs delays for international orders (if applicable).
  • If your order has been delayed, please contact our customer support team for assistance.

7. Lost or Damaged Items:

  • If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your products or a replacement if necessary.
  • Any claims for damaged or lost items must be reported to us within 7 days of receiving the shipment.

8. Returns and Exchanges:

  • For information on returns or exchanges, please refer to our Returns Policy.
  • If your order is eligible for return, we will provide a return shipping label. Please note that return shipping costs may apply.

9. Contact Us:

If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to contact our customer support team:

Thank you for choosing ARB Mobility Ltd! We appreciate your business and look forward to serving you.

Expert guidance & support from our prescriptive specialists

Setup & demonstration service

Fantastic after-sales care and support

12-month warranty included

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B profile picture
B
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Who needs to buy online? I can't praise this fantastic local business highly enough for the exceptional customer service they provide. Alex and Hailey are both very helpful, friendly and honest. The setting up of the insurance and added extras are most appreciated. Many thanks, I will highly recommend you to others.
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Ness and Barry Hill profile picture
Ness and Barry Hill
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Excellent Customer Service from Alex, Hayley and Mike at ARB Mobility. They couldn't have done more to help me. My broken elderly Rollator was soon sorted and back in use again. It's such a 'find' to have someone who can mend things. They are knowledgeable and in tune with all manner of mobility issues and have a well stocked showroom catering for a broad range of needs. The scooter we chose and ordered was available for us to collect within 48 hours, all set up and ready to go. We can't thank them enough for all their help and can thoroughly recommend ARB Mobility of Ruishton to anyone who needs any of theirmobil
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Michael Shipway profile picture
Michael Shipway
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Bought a scooter for my mum and Alex from ARB Mobility was fantastic, thanks so much for your help she loves it.
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Raymond McIntosh profile picture
Raymond McIntosh
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ARB are a family company who care for their customers. Since having bought my mobility scooter they have been first class at helping with advice and dealing with any problems I have. I would recommend them as 1st class and very prompt.
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Zahari Brimacombe profile picture
Zahari Brimacombe
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Absolutely brilliant!! Alex was fantastic! I was looking at getting a top of the range power wheelchair with an NHS voucher and top up. Alex arranged a home visit with the company, they were both friendly but professional and personable, as a disabled female, it can be quite daunting to have two men come to your home but I can hand on heart say what lovely chaps! Together they talked me through the benefit of this wheelchair but also any cons. I was in the process of arranging the money when Alex contacted me to say an ex demo one was available. It was a few £k cheaper but it was almost brand spanking new and would be modified FOC to my specs. Alex and the supplier came to adjust it to me on delivery and made sure I was happy with controls, how it worked and that everything was comfortable before they left. Alex, you’re an absolute legend!
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David Hawkins profile picture
David Hawkins
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It was clear from the outset that ARB Mobility had an impressive, wide range of mobility scooters on offer, and in a very short time identified a scooter that suited my needs. The proprietors were kind, courteous and above all, friendly. Sterling all round service! I would most certainly recommend this company. Thank you.
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Rebecca James profile picture
Rebecca James
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Very friendly & helpful staff. Really pleased with new power chair
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Michael profile picture
Michael
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Alex and the team are very local to us and he is a great guy to help out when needed. My wife and I are relatively new to this scooter business but in a short time we have found that there seems to be quite a few unreliable suppliers online with very poor customer service. That is the opposite of what we have experienced with Alex and we don't mind paying a bit extra compared to online when we get such kind, reliable service.
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Gavin profile picture
Gavin
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ARB Mobility provided and fitted a stairlift for my Father. They were fast, efficient, polite and left the house clean and tidy. Thanks, Alex it has made a real difference to Dad.
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Mick. Chinnock profile picture
Mick. Chinnock
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We needed a mobility scooter and wheelchair but we didn’t know which ones would be most suitable. Alex was very helpful in helping us decide on the best options and we are pleased that we have bought from him. Wonderful service and no hard sell - he was just trying to do the best for us. Thanks Alex.