At ARB Mobility Ltd, we are committed to providing you with high-quality products and a smooth shopping experience. Below is our shipping policy, which outlines how we process, ship, and deliver orders.
1. Order Processing Time:
- All orders placed on our website are processed within 1-2 business days (Monday through Friday, excluding public holidays).
- Orders placed after 3:00 PM (local time) or on weekends will be processed the next business day.
- Custom or special orders may require additional processing time, which will be communicated to you at the time of purchase.
2. Shipping Methods:
We offer several shipping methods to accommodate your needs:
- Standard Shipping: Delivery within 5-7 business days, depending on your location.
- Free local delivery: Available for addresses in Taunton (TA postcodes.)
3. Shipping Costs:
- Free Shipping: Items under £500.
- Flat Rate Shipping: For orders over £500, we charge a flat rate of £50 for standard shipping within the mainland.
4. Delivery Locations:
We currently ship to the following locations:
- United Kingdom: All regions (including England, Scotland, Wales, and Northern Ireland).
- International Shipping: Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.
5. Order Tracking:
Once your order is shipped, you will receive an email with a tracking number and a link to track your order. Please allow 24-48 hours for the tracking information to update.
6. Shipping Delays:
- While we make every effort to ensure timely delivery, ARB Mobility Ltd is not responsible for delays caused by external factors such as severe weather, carrier issues, or customs delays for international orders (if applicable).
- If your order has been delayed, please contact our customer support team for assistance.
7. Lost or Damaged Items:
- If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your products or a replacement if necessary.
- Any claims for damaged or lost items must be reported to us within 7 days of receiving the shipment.
8. Returns and Exchanges:
- For information on returns or exchanges, please refer to our Returns Policy.
- If your order is eligible for return, we will provide a return shipping label. Please note that return shipping costs may apply.
9. Contact Us:
If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to contact our customer support team:
Thank you for choosing ARB Mobility Ltd! We appreciate your business and look forward to serving you.