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Home » Powerchair and Wheelchair Assessments with ARB Mobility

At ARB Mobility, we help you choose the right wheelchair by focusing on what matters most—your body, lifestyle, and daily needs. We offer professional powerchair and wheelchair assessment to make sure your equipment fits you perfectly.

Our expert team takes the time to understand how you move, where you go, and what support you need. We assess your posture, mobility goals, and environment to recommend the best wheelchair for your situation.

Whether you’re using a wheelchair for the first time or upgrading your current model, we guide you through the process with confidence. We make sure you feel supported, informed, and in control every step of the way.

Read on to learn how our wheelchair assessment process works—and how we help you stay mobile, independent, and comfortable.YOUNG GIRL SAT IN HER X8 POWERCHAIR LOOKING AT HER PHONE

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young boy sitting in a ki mobility wheelchair

What is a wheelchair assessment?

A wheelchair assessment is a one-to-one session with one of ARB Mobility’s experienced mobility specialists. The goal is simple: to fully understand your needs so we can recommend the most suitable powerchair or manual wheelchair for your situation.

Every individual is different, and we believe your wheelchair should be too — tailored to your comfort, environment, and way of life.

What Happens During An Assessment?

Assessments are relaxed, informative, and all about you. Here’s what you can expect:

We start by getting to know you. We’ll ask about:

  • Your medical condition or mobility challenges
  • How and where you’ll be using the wheelchair
  • Your past and current experience with mobility products
  • Your goals; whether its independence, comfort, travel- or all of the above

Next, we take precise measurements of your:

  • Seat Width and depth
  • Leg and foot support requirments
  • Backrest and headrest needs.

This ensures the chair we recommend offers maximum comfort, correct posture support, and reduces the risk of pressure issues.

We’ll look at your environment to make sure your wheelchair works well at home, outdoors, and on the go. We’ll consider:

  • Doorways, thresholds, and turning space.
  • Terrain (pavement, grass, inclines)
  • Car boot size or hoists if transport is needed
  • Battery range or pushing effort (depending on chair type)

At ARB Mobility, we want you to feel the difference. During your assessment, you’ll get the chance to try out different wheelchair or powerchair models. That way, you can see:

  • How they handle
  • How comfortable they feel
  • What features suit you best
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young girl in stand up powerchair on dog walk

What Happens After The Assessment?

After we’ve gone through everything with you, here’s how we keep things easy:

You’ll receive a clear, personalised recommendation on the best chair for you — with no pressure. We’ll walk you through the options, features, accessories, and pricing and provide a formal quote for the chosen chair.

Need support applying for charity funding or vouchers towards the cost of you new chair from your local NHS wheelchair services? ARB Mobility can guide you through every step.

Once your chair is ready, our team will deliver it to you, set it up, make any final adjustments, and show you how to use it confidently.

Your relationship with ARB Mobility doesn’t end after delivery. We offer full servicing, repairs, and support whenever you need it — so you’re never left in the lurch.

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Who Should Have An Assessment?

If any of the following applies, an assessment is a smart next step:

  • Your getting your first wheelchair or powerchair
  • Your current chair is uncomfortable, outdated, or unsuitable
  • Your mobility needs have changed
  • You want expert advice and to try different models before deciding.

How Long Does It Take?

Assessments typically take around 1 hour, depending on your needs and questions. We offer flexible options — at your home, School, clinic, or even virtually if that suits you better.

Expert guidance & support from our prescriptive specialists

Setup & demonstration service

Fantastic after-sales care and support

12-month warranty included

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B
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Who needs to buy online? I can't praise this fantastic local business highly enough for the exceptional customer service they provide. Alex and Hailey are both very helpful, friendly and honest. The setting up of the insurance and added extras are most appreciated. Many thanks, I will highly recommend you to others.
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Ness and Barry Hill
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Excellent Customer Service from Alex, Hayley and Mike at ARB Mobility. They couldn't have done more to help me. My broken elderly Rollator was soon sorted and back in use again. It's such a 'find' to have someone who can mend things. They are knowledgeable and in tune with all manner of mobility issues and have a well stocked showroom catering for a broad range of needs. The scooter we chose and ordered was available for us to collect within 48 hours, all set up and ready to go. We can't thank them enough for all their help and can thoroughly recommend ARB Mobility of Ruishton to anyone who needs any of theirmobil
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Michael Shipway
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Bought a scooter for my mum and Alex from ARB Mobility was fantastic, thanks so much for your help she loves it.
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Raymond McIntosh
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ARB are a family company who care for their customers. Since having bought my mobility scooter they have been first class at helping with advice and dealing with any problems I have. I would recommend them as 1st class and very prompt.
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Zahari Brimacombe
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Absolutely brilliant!! Alex was fantastic! I was looking at getting a top of the range power wheelchair with an NHS voucher and top up. Alex arranged a home visit with the company, they were both friendly but professional and personable, as a disabled female, it can be quite daunting to have two men come to your home but I can hand on heart say what lovely chaps! Together they talked me through the benefit of this wheelchair but also any cons. I was in the process of arranging the money when Alex contacted me to say an ex demo one was available. It was a few £k cheaper but it was almost brand spanking new and would be modified FOC to my specs. Alex and the supplier came to adjust it to me on delivery and made sure I was happy with controls, how it worked and that everything was comfortable before they left. Alex, you’re an absolute legend!
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David Hawkins
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It was clear from the outset that ARB Mobility had an impressive, wide range of mobility scooters on offer, and in a very short time identified a scooter that suited my needs. The proprietors were kind, courteous and above all, friendly. Sterling all round service! I would most certainly recommend this company. Thank you.
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Rebecca James
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Very friendly & helpful staff. Really pleased with new power chair
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Michael profile picture
Michael
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Alex and the team are very local to us and he is a great guy to help out when needed. My wife and I are relatively new to this scooter business but in a short time we have found that there seems to be quite a few unreliable suppliers online with very poor customer service. That is the opposite of what we have experienced with Alex and we don't mind paying a bit extra compared to online when we get such kind, reliable service.
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Gavin
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ARB Mobility provided and fitted a stairlift for my Father. They were fast, efficient, polite and left the house clean and tidy. Thanks, Alex it has made a real difference to Dad.
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Mick. Chinnock
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We needed a mobility scooter and wheelchair but we didn’t know which ones would be most suitable. Alex was very helpful in helping us decide on the best options and we are pleased that we have bought from him. Wonderful service and no hard sell - he was just trying to do the best for us. Thanks Alex.